Terms & Conditions
Terms and Conditions
Thank you for using www.callixto.com (the 'site'). These terms and conditions govern your use of the site and the purchase of goods and services from the site. You will also find information on orders and returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the "contact us" form. In these terms and conditions, "we", "us", "our" and Callixto means Callixto Pte Ltd.
You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.
Delivery and customs
Please see our FAQs page for information on timings and costs of delivery. We will use our reasonable endeavors to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
We shall attempt to deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
Please note that we are currently not able to deliver to P.O. Boxes or military bases.
**The prices paid do not include any duties or taxes. Callixto will not be held liable for these.
It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by our customer service centre.
We accept returns and exchanges on all full-price orders* within 7 days from the day the merchandise is delivered. Please see FAQs for more detailed information regarding the procedure required to make a return.
Regrettably, we do not refund in any case unless they are defective or faulty. For hygiene reasons we cannot exchange or give a store credit for earrings, unless they are defective or faulty.
Please note that we do not accept any cancellations since we ship quickly, it might not be possible to stop your order. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Contract for sale or services
The description of the goods, price, currency, and delivery costs are set out on the order page. The advertising of products and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and Callixto until you receive the 'confirmation of order' email. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorization has been confirmed. Once we accept your order, you shall pay the price for the goods or services plus delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your "confirmation of order" e-mail for your records.
In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
These terms and conditions cannot be varied except by changes made by Callixto on the site, which we may make from time to time. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Goods supplied are not for resale.
Defective and damaged items
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us at email@example.com as soon as possible. Our personal shopping consultants will help you resolve any issues as quickly as possible by delivering another item or replacing your order.
Customer care and call centre hours
If you need assistance for any reason, please contact us at firstname.lastname@example.org
Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any data (including credit and account details) you provide when accessing or ordering from the site.
Membership and Registration
To make online shopping faster and easier, you may register with www.callixto.com. As a registered customer, you only have to enter your shipping addresses and billing information once. Such information will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to "log out" at the conclusion of your session.
Disclaimer and Liability
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavor to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Callixto works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavor to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Callixto cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.
Callixto Limited is company registered in Hong Kong under registered no. 59148360-000-11-15-9 and whose registered office is at 11 Mee Lun Street, Central, Hong Kong SAR
Copyright and other rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Callixto Pte Ltd. All rights are reserved.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Callixto or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.