FAQs

FAQs

What is your Shipping Policy?

Customers will be given the option of shipping their Order with either Registered Mail or Fedex with a signature required for delivery. You should generally allow up to 2 business days for processing before your order will ship. If you need to place an order for rush shipment please email Customer Care at info@callixto.com with your request. During online sales the order processing time period will be longer as we receive a higher volume of orders.

How long will it take to receive my order?

Depending on whether you opt for registered mail or courier, it will take between 3 to 6 days from the time it has been processed.  Please allow 2 days for the processing.

What is your Exchange and Returns Policy

Receiving your authorization

For all returns and exchanges you must submit written notification to info@callixto.com within 7 days of receiving your order.

• You must clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
• You will then receive an email containing confirmation that your request has been authorized,  and the address where the item should be returned to. 

For all returns and exchanges except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.  Returns can only be sent once the authorization procedure (above) is completed, and customer care has authorized it.

The merchandise must be returned in the exact condition in which it was shipped in order to receive a store credit.  Please allow up to 7 business days for your exchange to be processed. You will receive a confirmation by email when your exchange is complete.  Regrettably, we do not refund in any case unless the item is defective or faulty.  Customers who wish to return items will get a store credit. 

For hygiene reasons we cannot exchange or give a store credit for earrings, unless they are defective or faulty. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

*Orders placed during online sales are final- no refunds or exchanges are allowed.

What if I receive a faulty good?

Goods are classified as faulty if they are received damaged.  Please note that all items that are damaged as result of wear and tear are not considered to be faulty. Once returned and authorized as faulty, any shipping costs will be refunded.

Do all Callixto items come with jewellery pouches?

Yes, every item purchased on Callixto.com is sent with a custom jewelry pouch that is perfect for a gift.

How do I care for my Callixto jewelry?

Please keep your jewelry in the pouch it arrived in. All materials will oxidize over time, depending on your bodies chemistry and contact with perfumes and lotions – we recommend you put your jewelry on last to minimize this exposure. To clean jewelry we suggest you use a polishing cloth.  Whenever possible, store your jewelry with gems in a dark place. Over time certain gems are known to undergo natural slight bleaching with exposure to light.

Will my Callixto jewelry look exactly like the picture on the website?

Most Callixto pieces are hand made.  Stones are a natural material and can vary in size, color and shape. We do promise that the integrity of the design will be maintained but your piece will have a touch of individuality. Please also understand that every computer displays colors slightly differently.

Can I send a gift certificate?

Unfortunately we are not able to at this time. Please join our membership club and we will keep you posted on updates to the site.

Can I track my order?

Once your order ships you will receive an email confirmation with tracking information.

Can I make an exchange instead of a return?

Yes, you can, please see above our return and exchange policy.

How do I find out more information about Callixto?

Please sign up to receive our emails! We promise not to send them too often and will absolutely never under any circumstance distribute your information.
Stockists who wish to carry our line, please email info@callixto.com

Will items that are sold out be re-stocked?

This varies by item. Many items are temporarily listed sold out when on back order, while others may be marked as sold out until they are removed from the site. If you have interest in a particular item that is sold out, you can inquire via email at info@callixto.com  about its status.

What taxes do I have to pay?

We do not charge Sales tax or VAT or overseas orders.  However, depending on your country’s import laws, you may have to pay import taxes for your order. If so, our couriers (ie. Federal Express) or your local post office will contact you regarding how much import tax is due.

 

PRODUCT INFORMATION

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on callixto.com However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Due to the nature of gems, there will be some variability in shape, size, and colour from piece to piece.

Materials

It is natural for all metals to oxidize with exposure to air. To ensure that your jewelry stays bright for a longer time, please keep it in our pouch.  In the case that your jewelry tarnishes, you can restore its shine by polishing with a polishing cloth.  Whenever possible, store your jewelry with gems in a dark place. Certain gems are known to undergo natural slight bleaching over time with exposure to light.  Direct exposure to hair-styling products and the alcohol in perfume will often damage not only the metal, but the gems as well.