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Shipping & Delivery

What is your Shipping Policy?

We ship all over the world.  Shipping within Hong Kong is free of charge.  For International Shipping customers will be given the option of shipping their Order with either Registered Mail or Fedex with a signature required for delivery. You should generally allow up to 2 business days for processing before your order will ship.  The number you will receive in your shipping notification will be a tracking number. We cannot be held responsible for stolen packages, damages occurring during the shipping process, undelivered items or custom fees.

Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.   Our shipping cost also includes handling and packaging materials.

How long will it take to receive my order?

Depending on whether you opt for registered mail or courier, it will take between 3 to 10 days from the time it has been processed.  Please allow 2 days for the processing.

If you need to place an order for rush shipment please email Customer Care at info@callixto.com with your request. During online sales the order processing time period will be longer as we receive a higher volume of orders.